We reserve the right to refuse refunds under any condition. In general, we do not accept returns or refunds for any reason unless over-ruled and determined on a case-by-case basis.
Digital items
We reserve the right to refuse refunds for digital items such as eBooks, presets, and courses for any reason, at any time.
We also reserve the right to refuse refunds if multiple instances of the same digital product has been purchased.
However, every link is tracked, and if an event occurs where the Customer has purchased a digital item and is not happy with it and the link has not been accessed yet, we then may potentially provide the Customer with a refund. This, however, is not a guarantee and is to be determined on a case-by-case basis.
Prints
As each print is custom made to order, refunds are not available. If, however, the print is damaged during transit, please provide photographic evidence to orders@patkay.com and we shall investigate the situation and attempt to organise a replacement.
Please note that any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Buy now, Pay later
Please note that any transactions made with a "buy now, pay later" payment plan such as Afterpay or PayPal's "Pay in 4" are not eligible for refund. Please make your purchase decisions carefully before proceeding with a payment plan payment option.
